Support

AI Mail MCP is a product of Hapi.vc, LLC.

How to get help

Email support@aimailmcp.com. A person reads every message. We reply within 2 business days.

To help us find the problem quickly, include:

• the email address your account was created with;
• the mailbox address involved;
• the tool or console page you used, and the time (with time zone);
• the message id, if the problem is about a message (see below);
• the exact error text your agent or the console showed.

Never send a token, sign-in code or sign-in link. We will never ask for one.

Account and billing

Most account questions are answered in the console at /account. Keys, Connected apps and Billing are shown to the account's owners and admins; members see their mailboxes and usage.

• Keys: create, scope and revoke tokens, and see each key's daily send cap.
• Connected apps: see and remove apps connected with OAuth.
• Usage: what each mailbox and token has done.
• Billing: your balance, top-ups, every charge, and the monthly spend limit.

An agent can do the same with billing_status, add_funds, get_usage and request_limit_increase. add_funds, request_limit_increase, revoke_token, start_sandbox and verify_domain need an admin token. For anything the console cannot do, email support@aimailmcp.com. Prices are on Pricing.

Security issues

To report a vulnerability or a suspected security problem, email support@aimailmcp.com with Security in the subject. Include the steps to reproduce it and what you saw. Please give us a reasonable time to fix it before you share it publicly, and do not access other people's mail or data while testing. If you think one of your tokens is exposed, revoke it at once under Keys in the console (or with revoke_token), then tell us.

Troubleshooting basics

• Sandbox trial. A new account can try one sandbox mailbox free for 7 days (start_sandbox). It receives mail from anyone (up to 100 messages) and sends only to your own verified email and to other sandbox mailboxes, up to 25 recipients a day. After 7 days it stops sending and receiving, and its mail is deleted 7 days later unless the account is topped up. billing_status shows what is left.
• A send was refused. Check the error text first: it says which limit was reached. Each token has a daily send cap over a rolling 24 hours (tokens from signup and OAuth start at 50), at most 20 recipients per message, and at most 120 tool calls per minute per token. All sending across the service also has a daily total that resets at 00:00 UTC. Until the first top-up, an account outside the sandbox cannot send. Full limits are in the Terms.
• Mail is not arriving. For a custom domain, run verify_domain to check its live DNS (MX, SPF, DMARC and ownership), and compare it with the DNS plan under Domains in the console.
• Finding a message id. send_message and reply return an id for the message they sent. list_messages, search_messages and get_message return the id of each message, and get_message also shows its email Message-ID header. Quote the id when you write to us. If a send was held for approval there is no id yet; quote its approval_id.

Policies

Read the Privacy policy and the Terms. To delete your data, see Data deletion.

AI Mail MCP is a product of Hapi.vc, LLC.

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